FAQs

Mailman and Letter Carrier Uniform Company website accepts Citibank Postal Allowance Credit Card issued by the the U.S. Postal Service. Please make sure your card is activated prior to purchasing our website. You can activate your card by calling the Citibank phone number on the back of your card at 800-287-5003.

Other forms of payment accepted online include all major personal credit and debit cards. However, only members of the USPS workforce are authorized to purchase uniforms and accessories on this website, and must provide additional information to verify employment with USPS before the order is processed and shipped.

To check your allowance balance, simply call Citibank toll-free at 800-287-5003 and enter your card number as prompted. We recommend checking your balance and anniversary date frequently to ensure you do not lose allowance.

We can also check your card's balance for you by giving us a call at 312.212.1439

CCA-employees are NOT issued a Postal Allowance Credit Card to purchase uniforms. Instead, CCA-employees must obtain an authorization letter from their manager at their station to buy uniform and accessories.

CCA-employees can still use this website to shop, but additional steps during the checkout are required to complete the order:

- Add items to your cart as needed

- In checkout, designate your craft as "CCA" in the dropdown

- Once CCA is selected, you will be required to upload a copy of your postal uniform purchase authorization letter from your manager. You can upload the letter as a Word document, PDF, or picture (jpeg, png).

- Please list the best daytime phone number to reach you and other details as required, and then submit.

- Once we receive your order online, a member of our team will review the order, your letter, and then call you to verify the order further for shipping.

All in-stock items will ship within 24-48 hours upon receiving your order. Backorder and special order items will ship in the same timeframe as soon as they are in-stock at our bricks-and-mortar store. You will receive a tracking number as soon as your order has shipped.

We have a small staff, so if you have questions about the status of your order, please call us at 312.212.1439

Mailman and Letter Carrier Uniform Company proudly ships all orders via USPS. All orders are assessed a flat $10 charge for shipping. We currently ship to all 48 contiguous states, Alaska, Hawaii, and Puerto Rico.

We do not ship internationally.

Returns: we will accept returns within 30 days of purchase. All returns must be in unworn condition with tags. Returns can be made either in-person or shipped back to our store. Customers will be responsible for return shipping costs and recommend shipping back to use via a trackable service. We are not responsible for lost packages. Once we receive and process your return, we will issue back to your original form of payment. To return an order online, please contact our store at 312.212.1439 or send an email at: returns@mailmanuniforms.com with your order number.

Exchanges: we will accept exchanges within 30 days of purchase. All exchanges must be in unworn condition with tags. You are welcome to exchange either online or in-person at our store. In-stock items will be shipped immediately upon receiving your exchange. If a size or item is out of stock, we will contact you with an expected ship date. Customer will be responsible for sending back an exchange, and we recommend shipping back to us via a trackable carrier. To start an exchange, please contact our store at 312.212.1439 or send an email at exchanges@mailmanuniforms.com with your order number and requested sizes and/or items for exchange.

For returns and exchanges due to an error on our part, we will cover all shipping charges.

For returns and exchanges of altered items such as pants, we will accept these on a case-by-case basis. To find out if your item is acceptable for return/exchange, please call us.

Yes. If you know the item and size, please contact the store at (312) 212-1439 and we will hold the requested item for you. If you do not pick-up within a week, the item will be returned to the store stock.

Yes. Proceed to checkout and fill out the fields. For shipping, please select "local pick-up". Upon receiving your paid order, we will arrange and call you for pick-up. Due to volume of in-person shoppers to our physical location, please give us some time to prepare your order for pick-up.

Orders not picked-up within a week will be returned to store stock.

To protect our patrons and employees, and in accordance to Chicago Dept. of Public Health guidance, all customers visiting our physical location must abide by the following policies to safeguard the health and safety of everyone at the store:

- Please have your order number ready and identification to confirm your USPS employment status.

- All customers are required to wear a mask for entry into the store.

- No more than 2 customers are allowed in-store.

- Maintain 6 feet distance from others within the store.

- If you prefer to wait in your car, please call us to let us know you are here and we will bring your order out to you.

- If you are sick or feel sick, we ask that you do not visit the store, and we are happy to ship your order to you.

We strive to make our store a safe, healthy, and comfortable shopping experience for everyone who visits. Please do your part and take these simple steps to protect yourself and our community.

Can't find a size? or looking for an item not listed on our website? Mailman and Letter Carrier Uniform Company is happy to place special orders for customers on items that are not listed on our website, out-of-stock, or special sizing. To place a special order, call our store and describe what you need.

Special orders will be shipped to our store. After we receive your special order, we will contact you. From there you may either choose to have your order shipped to you, or you can pick it up in-store. All special orders are held for no more than 14 days after receiving. After this time, any special orders will go into our regular store stock.

Specials orders will be charged after being received by our store. We will call you to confirm delivery or pick-up, and collect the necessary information to charge your order. If you'd like to cancel a special order after you've placed it, simply let us know.

Placing an order with Mailman & Letter Carrier Uniform Company is easy.
All you have to do is:
• Click “Shop” in the navigation to head to our store.

• Find the product you’re looking for. You can find items organized by your profession, by product, or by brand.

• Once you’ve found your desired product, choose the size and quantity and then click the “Add to Cart” button.

• Go back to “Shop” if you’d like to add any more items to your order. When you’re done shopping, click the shopping cart icon in the upper right corner of the window to go to your cart.

• Review your order details, apply any coupons, and click the “Proceed to Checkout” button.

• Fill in your information, including your employee designation, station name, zip code, and phone number. For CCA employees, be sure to attach your CCA Authorization Letter.

• Fill in your payment information if paying by credit or debit card. For CCA employees, click “Order by Phone” and we will contact you by phone to complete your order.

• Agree to the terms and click “Place Order” to submit your order.

We carry a wide range of sizes and styles for both men and women letter carriers. Most clothing items range from extra-small to extra-large. However, some items may only be available in limited sizes (e.g., from small to large).

We are always happy to custom order items in specialty sizes that are not listed on the site. Just give our store a call at (312) 212-1439, and we’ll work with you to get the perfectly sized item you’re looking for.

We certainly can. If you need any alterations done to your garments (i.e., inseam alterations, shirt taken in, etc.), simply let us know in the “Order Notes” section while checking out. Please include the specific alterations needed and the item that should be altered.

Simply find the product in the store and select your desired size. If the item is in stock, you will be able to add it to your cart. If the item is out of stock, you will not be able to add it to your cart.

You can also see the number of items left in stock underneath the quantity selection field on the product page.

We always do our best to keep all items sold on the website fully stocked. However, we may from time to time run out due to increased demand.

If the item you want is currently out of stock, simply give us a call at (312) 212-1439, and we will place a special order for you.

This website is operated by Mailman and Letter Carrier Uniform Company. Throughout the site, the terms “we”, “us” and “our” refer to Mailman and Letter Carrier Uniform Company. Mailman and Letter Carrier Uniform Company offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Wordpress and WooCommerce. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Mailman and Letter Carrier Uniform Company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless Mailman and Letter Carrier Uniform Company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 3227 S. Halsted Street, Chicago, IL, 60608, United States.

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at bob@mailmanuniforms.com.

At Mailman and Letter Carrier Uniform Company Webstore, accessible from www.mailmanuniforms.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Mailman and Letter Carrier Uniform Company Webstore and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us. This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Mailman and Letter Carrier Uniform Company Webstore. This policy is not applicable to any information collected offline or via channels other than this website.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information. If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We use the information we collect in various ways, including to:

Provide, operate, and maintain our website

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new products, services, features, and functionality

Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Send you emails

Find and prevent fraud